Home & Visiting Care in York

York • North Yorkshire

Flexible visiting care at home in York

Not everyone needs round-the-clock support. For many people in York, the right help is a familiar face who calls in at the times that matter, whether that is a quick prompt with the morning tablets, a hand in the shower, a hot lunch or a friendly chat over a cup of tea. Home and visiting care from Protocol Healthcare Services is built around exactly that: flexible hourly visits, from a single 30-minute call to several visits a day, so your loved one can carry on living independently in the home and city they know.

We will be honest about how we work. Our offices are in the South of England, so we do not run a branch in York. What we do run is a genuinely national service, matching vetted, background-checked Care Professionals to the visits families need. Every person we place has completed enhanced DBS and right-to-work checks, references and training before they start, and a consultant is on hand around the clock, so a visiting schedule in Acomb or Heworth is coordinated to the same standard as anywhere else we work.

What visiting care in York can include

• ✓ Short drop-in and check-in calls from 30 minutes
• ✓ Morning, lunch, tea and bedtime visits
• ✓ Personal care, washing and dressing
• ✓ Medication prompts and reminders
• ✓ Meal preparation and help with nutrition
• ✓ Light housework, laundry and shopping
• ✓ Companionship and help getting out and about
• ✓ Support to appointments and local groups

Care that fits around your day in York

The strength of visiting care is that it flexes. A single daily call might be plenty to begin with, perhaps a morning visit to help someone in a Fishergate flat get up, washed and started on breakfast. As needs change we can add a lunchtime call, a teatime meal and a bedtime visit, or step things back down again when someone is recovering well. Nothing is fixed, and you are never tied into more support than you actually need. For families juggling work and their own commitments across the city, a reliable check-in visit can also be huge peace of mind between their own visits.

Local knowledge across York

York is a compact city wrapped inside its medieval walls, but its communities are varied, and travel times matter when you are planning a run of daily calls. We arrange visiting care across Acomb, Clifton and Rawcliffe to the west and north, Heworth, Huntington and Wigginton towards the villages, Fulford, Fishergate and Bishopthorpe to the south, and Heslington, Dringhouses and Haxby around the edges. Whether someone lives on a terraced street near the Minster and The Shambles in YO1, out towards Acomb in YO24 and YO26, or in Heworth in YO31, we plan the schedule around the person and the streets they know.

Visiting care is also one of the best ways to settle someone back home after a hospital stay. York Hospital on Wigginton Road, part of York and Scarborough Teaching Hospitals NHS Foundation Trust, discharges many people who simply need a bit of daily help for a few weeks, and a short pattern of visits, covering medication, meals and gentle encouragement to move about, can make the difference between recovering well at home and an avoidable readmission.

Funding and arranging visiting care in York

Hourly visiting care is priced on the pattern of visits you need, and we give you a clear picture of the cost before anything starts. Many York families self-fund a few visits a week, but you may be entitled to help. City of York Council, based at West Offices near the railway station, can carry out a free care needs assessment followed by a financial assessment to see whether you qualify for support with funding. Our team is always happy to explain how the routes work, and you can read more on our paying for care guide.

More than home care: staffing for York providers

Alongside care for families, we are also an REC-affiliated healthcare staffing agency with national reach. Care homes, supported living services and NHS teams across York rely on us for dependable cover, from NMC-registered nurses and support workers to mental health and learning disability specialists. If you run a service in York or the wider North Yorkshire area, see our staffing services overview.

Areas of York we cover for visiting care

We arrange hourly visiting care at home across the city and its surrounding communities, including:

• Acomb
• Clifton
• Fulford
• Heworth
• Bishopthorpe
• Haxby
• Heslington
• Wigginton
• Dringhouses
• Rawcliffe
• Huntington
• Fishergate