Trusted Home Care & Healthcare Staffing in London & the UK
Two services, one trusted team. We provide home care for families – live-in, visiting, respite and private nursing – and supply qualified staff to care providers across London and the UK.
Leading healthcare staffing solutions across the UK
Protocol Healthcare Services runs two closely related services from the same team. For individuals and families we arrange care at home – live-in, visiting, respite, dementia and private nursing. For care providers and NHS trusts we supply qualified staff on temporary and permanent contracts. With offices in London and Bournemouth, we've been connecting qualified professionals with the people who need them for over a decade.
Care in the Comfort of Your Own Home
From a weekly visit to round-the-clock live-in support, our vetted, trained Care Professionals help you or your loved one stay safe, independent and happy at home, across London and the South Coast.
Live-in Care
A dedicated Care Professional living in your home for round-the-clock support and companionship.
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Home & Visiting Care
Flexible hourly visits for personal care, medication, meals and companionship, from 30 minutes.
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Dementia & Specialist Care
Specialist support at home for dementia, Parkinson's, palliative and complex care needs.
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Private Nurse at Home
NMC-registered nurses for clinical care at home, medication, wound care, post-op and more.
Read More →Our Staffing Services
We provide comprehensive healthcare staffing solutions across nursing homes, residential care, supported living, mental health, learning disability, and community health sectors.
Support Staff
Experienced support workers for nursing homes, residential care, supported living, and community settings.
Read More →Nurses & Midwifery
NMC-registered nurses and midwives for healthcare facilities. From temporary cover to permanent placements.
Read More →Mental Health
Specialist mental health professionals for NHS trusts, private hospitals, and community services.
Read More →Learning Disability
Compassionate support workers and nurses specialising in learning disability care and person-centred support.
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Staffing across every care sector
From a single shift to a fully managed rota, we deliver dependable staffing solutions matched precisely to your organisation's needs.
- ✓Nursing & Residential Care, qualified nurses and carers for care homes.
- ✓Supported Living, person-centred support in the community.
- ✓Mental Health & Learning Disability, specialist trained professionals.
- ✓Community & Domiciliary Health, reliable cover, 24/7.
Your Trusted Partner in Medical Staffing.
These fundamental principles guide our approach to healthcare staffing and ensure we deliver exceptional service to both clients and healthcare professionals.
Quality Matching
We carefully match healthcare professionals to client needs, ensuring the best fit for every role.
Reliable Service
Consistent, dependable staffing solutions with 24/7 support and emergency cover available.
Professional Development
Investing in our staff through comprehensive training and continuous professional development.
Quality Assurance
Rigorous vetting processes and ongoing monitoring to maintain the highest standards of care.
Build a rewarding career in healthcare while making a real difference in people's lives. We're looking for passionate individuals to join our person-centred care team.
Comprehensive Training
Full induction program plus ongoing professional development opportunities.
Career Progression
Clear pathways for advancement and specialization.
Supportive Team
Work alongside experienced, caring professionals.
What families and providers can expect
Rather than publish testimonials we cannot evidence, here is what we commit to on every placement.
A named contact
You speak to a consultant who knows your situation, not a rota of call handlers. Our offices are open Monday to Friday 8am–8pm and weekends 10am–9pm.
Vetted before placement
Enhanced DBS, right-to-work verification, references and current professional registration are checked before anyone works with you, and re-checked while they do.
Continuity where possible
We try to send the same Care Professionals to the same people, because familiarity is what makes care work – particularly in dementia and learning disability support.
A straight answer
If we are not the right fit, or cannot cover an area or a need well, we will say so and help you look elsewhere.
Are you a client or a care provider we work with? We would welcome a review – get in touch and we will publish it here with your permission.
Get in Touch With Us
Ready to discuss your healthcare staffing needs? Our experienced recruitment consultants are here to help you find the perfect professionals for your organization.
Areas We Cover
From our offices in London and Bournemouth, Protocol Healthcare Services supplies nurses, support workers and specialist care staff to care providers across England.
Dorset & South Coast
Frequently Asked Questions
Join a team that values compassion, professionalism, and person-centred care. We provide the training, support, and opportunities you need to build a fulfilling career in healthcare.
See More FAQOur Protocol Healthcare Services provides a wide range of services, including personal care, companionship, assistance with daily activities, medication management, and specialized care for chronic conditions or post-surgery recovery.
Our caregivers are carefully selected through a rigorous screening process, which includes background checks and interviews. They undergo extensive training to ensure they meet our high standards of quality care and professionalism.
Yes, we work closely with families to match caregivers based on their preferences and needs. If you have any specific requests, we will do our best to accommodate them and ensure a perfect fit for your loved one.
We can arrange urgent and out-of-hours cover, including evenings, weekends and bank holidays. Our offices are open Monday to Friday 8am to 8pm and weekends 10am to 9pm, and if we cannot cover a shift safely we will tell you plainly rather than leave it open.
In case of emergencies, our caregivers are trained to respond quickly and effectively. We have protocols in place to ensure the safety of our clients, and our office is available for support 24/7 to handle any urgent situations.
Trusted by hundreds of organisations
