Home Care & Healthcare Staffing in London, the Home Counties & Bournemouth
Protocol Healthcare Services is a home care provider and healthcare staffing agency with offices in Edgware, north London, and Bournemouth. We provide home care for families – live-in, visiting, respite and private nursing – and supply qualified staff to care providers across London, the Home Counties and Bournemouth.
CQC-registered for personal care · Provider ID 1-6591402702 · ISO 9001 certified
One team for home care and healthcare staffing
Protocol Healthcare Services runs two closely related services from the same team. For individuals and families we arrange care at home – live-in, visiting, respite, dementia and private nursing. For care providers and NHS trusts, our healthcare staffing agency supplies qualified staff on temporary and permanent contracts. We have been in care and staffing since 2016, working from offices in London and Bournemouth, and have been CQC-registered for personal care since 2019.
Care in the Comfort of Your Own Home
From a weekly visit to round-the-clock live-in support, our vetted, trained Care Professionals help you or your loved one stay safe, independent and happy at home, across London, the Home Counties and Bournemouth. Coming home after a hospital stay? See our hospital to home care service.
Live-in Care
A dedicated Care Professional living in your home for round-the-clock support and companionship.
Live-in care →
Home & Visiting Care
Flexible hourly visits for personal care, medication, meals and companionship, from 30 minutes.
Home and visiting care →
Dementia Care at Home
Specialist support at home for dementia, Parkinson's, palliative and complex care needs.
Dementia and specialist care →
Private Nurse at Home
NMC-registered nurses for clinical care at home, medication, wound care, post-op and more.
Private nurses at home →Our Staffing Services
We provide comprehensive healthcare staffing solutions across nursing homes, residential care, supported living, mental health, learning disability, and community health sectors.
Support Staff
Experienced support workers for nursing homes, residential care, supported living, and community settings.
Support staff →Nurses & Midwifery
NMC-registered nurses and midwives for healthcare facilities. From temporary cover to permanent placements.
Nurse and midwife staffing →Mental Health
Specialist mental health professionals for NHS trusts, private hospitals, and community services.
Mental health staffing →Learning Disability
Compassionate support workers and nurses specialising in learning disability care and person-centred support.
Learning disability staffing →
Staffing across every care sector
From a single shift to a fully managed rota, we deliver dependable staffing solutions matched precisely to your organisation's needs.
- ✓Nursing & Residential Care, qualified nurses and carers for care homes.
- ✓Supported Living, person-centred support in the community.
- ✓Mental Health & Learning Disability, specialist trained professionals.
- ✓Community & Domiciliary Health, reliable cover, 24/7.
Why Care Providers Choose Us
Quality Matching
We carefully match healthcare professionals to client needs, ensuring the best fit for every role.
Reliable Service
Consistent, dependable staffing solutions with 24/7 support and emergency cover available.
Professional Development
Investing in our staff through comprehensive training and continuous professional development.
Quality Assurance
Rigorous vetting processes and ongoing monitoring to maintain the highest standards of care.
Careers in Care
Build a rewarding career in healthcare and make a real difference to people’s lives. We are looking for caring people to join our person-centred team.
Comprehensive Training
Full induction programme plus ongoing professional development opportunities.
Career Progression
Clear pathways for advancement and specialisation.
Supportive Team
Work alongside experienced, caring professionals.
What families and providers can expect
Rather than publish testimonials we cannot evidence, here is what we commit to on every placement.
A named contact
You speak to a consultant who knows your situation, not a rota of call handlers. Our offices are open Monday to Friday 8am–8pm and weekends 10am–9pm.
Vetted before placement
Enhanced DBS, right-to-work verification, references and current professional registration are checked before anyone works with you, and re-checked while they do.
Continuity where possible
We try to send the same Care Professionals to the same people, because familiarity is what makes care work – particularly in dementia and learning disability support.
A straight answer
If we are not the right fit, or cannot cover an area or a need well, we will say so and help you look elsewhere.
Are you a client or a care provider we work with? We would welcome a review – get in touch and we will publish it here with your permission.
Get in Touch With Us
Whether you are arranging care at home for someone in your family or need nurses and care staff for your service, our consultants will talk it through with you and give you a straight answer.
Areas We Cover
From our offices in London and Bournemouth we arrange home care for families and supply nurses, support workers and specialist care staff to care providers across Greater London, the Home Counties, Bedfordshire, Cambridgeshire and Bournemouth, Poole and Christchurch. That includes the old Middlesex boroughs, such as Harrow, Enfield and Ealing, which we cover from our Edgware office.
Home Counties & Bournemouth
Guides for families and care providers
Plain-English guides from our team, written to help you weigh up the options before you call.
Home Care in the UK: The Complete Family Guide
What home care is, the types available, how it compares with a care home, and how it is funded.
Read the home care guide →How Much Does Live-in Care Cost?
What drives the cost of live-in care, how couples care works, and where help with funding can come from.
Read about live-in care costs →Healthcare Staffing: A Guide for Care Providers
What a staffing agency does, the compliance checks to expect, how charge rates work and how to choose a partner.
Read the staffing guide →Frequently Asked Questions
Straight answers to the questions families and care providers ask us most often. If yours is not here, ring the London office on 020 8951 4510 or the Bournemouth office on 01202 016766.
Ask us a questionFor families we arrange care at home: live-in care, hourly visiting care, respite care, dementia care and private nurses at home. Day to day that can mean help with washing and dressing, meals, medication, getting about and company, including support while someone recovers after a hospital stay or an operation. For care homes, supported living services and NHS teams we supply nurses, support workers and mental health and learning disability staff on temporary and permanent contracts.
Before anyone works with you we check their enhanced DBS certificate, identity, right to work and references, and for nurses we confirm current NMC registration. Everyone completes an induction and mandatory training, including safeguarding, moving and handling and infection prevention, and we re-check registration and training while they work with us.
Yes. We match Care Professionals to the person's needs, routines and preferences, and we try to send the same familiar faces each time, because continuity is what makes care work. If the match is not right, tell us and we will arrange someone else.
We can arrange urgent and out-of-hours cover, including evenings, weekends and bank holidays. Our offices are open Monday to Friday 8am to 8pm and weekends 10am to 9pm, and if we cannot cover a shift safely we will tell you plainly rather than leave it open.
Our Care Professionals are trained to respond quickly in an emergency and to follow the care plan and the setting's own procedures, keeping the family or the service informed. Our office is available for support 24/7 to handle any urgent situations.
Independently certified
Our quality management and information security are externally audited. Separately, Protocol Healthcare Services Ltd is registered with the Care Quality Commission to provide personal care, provider ID 1-6591402702. CQC has not yet inspected the service, so there is no published rating.
Trusted by hundreds of organisations
Last updated 12 November 2026 · How we write and check our content