Home Care and Healthcare Staffing in York

York • North Yorkshire

Trusted care and staffing across York

Protocol Healthcare Services works with families and care providers right across York and the wider North Yorkshire area. For families we arrange home care that helps a loved one stay safe and independent in their own home, from a short daily visit through to full live-in support. For care providers we supply qualified nurses, carers and support workers, drawing on more than ten years of experience matching the right people to the right settings.

Our home base is in the South of England, but as an REC-affiliated healthcare staffing agency our reach is genuinely national. We coordinate care and place vetted professionals in York the same way we do everywhere we work, with enhanced DBS and right to work checks, references and training completed before anyone starts, and a consultant on hand around the clock. We do not run a local office or branch in York, and we would rather be upfront about that than pretend otherwise.

Home care we arrange in York

• ✓ Live-in care for round the clock support
• ✓ Hourly visiting care from 30 minute calls
• ✓ Personal care, washing and dressing
• ✓ Medication support and prompting
• ✓ Dementia, Parkinson's and complex care
• ✓ Respite and emergency cover
• ✓ Private nursing at home
• ✓ Companionship and help getting out and about

Local knowledge across York

York is a compact but busy city of around 200,000 residents, wrapped inside its medieval walls and spreading out into distinctive communities such as Acomb, Clifton, Fulford, Heworth, Bishopthorpe, Haxby, Heslington and Wigginton. Care needs vary just as much across the city, from the terraced streets close to the Minster and The Shambles to the newer suburbs and the villages on the edge of the ring road, and we tailor support to the person and the place rather than offering a one size fits all service.

We regularly support people returning home after a stay at York Hospital on Wigginton Road, part of York and Scarborough Teaching Hospitals NHS Foundation Trust. The first weeks back at home matter, so we help with medication routines, mobility and rehabilitation support and stay in close contact with families and community teams. Whether someone lives near the city centre in YO1, out towards Acomb in YO24 and YO26, or in Heworth in YO31, we plan care around the person and the streets they know.

Adult social care in the city is overseen by City of York Council, based at West Offices near the railway station. If you think a relative may qualify for help with funding, you can ask the council for a free care needs assessment, followed by a financial assessment. Many families we work with self-fund their care, and we are always happy to explain how the different routes work. You can read more on our paying for care guide.

Staffing for care providers in York

Care homes, supported living services, hospitals and community teams across York rely on dependable staffing, and that is where our staffing side comes in. We supply NMC-registered nurses and midwives, support workers, mental health professionals and learning disability specialists, from a single shift to a fully managed rota and permanent placements. Every professional is vetted to the same high standard, so you get reliable cover without the compliance headache. Our staffing service is national, so distance from our southern offices is no barrier to filling shifts in York and across North Yorkshire.

Areas of York we cover

We work across the city and the wider North Yorkshire area, including:

• Acomb
• Clifton
• Fulford
• Heworth
• Bishopthorpe
• Haxby
• Heslington
• Wigginton
• Dringhouses
• Rawcliffe
• Huntington
• Fishergate