Home & Visiting Care in Southwark

Southwark • South East London

Flexible hourly care at home in Southwark

Not everyone needs round-the-clock support. For a great many people in Southwark, the difference between coping and struggling is a well-timed visit: a hand getting up and dressed in the morning, a prompt to take medication, a hot lunch, and a friendly face at the end of the day. Our home and visiting care is built for exactly that. Visits start from a 30-minute call and can be arranged once a day, several times a day, or as a longer session, so the support fits around your relative's life in Bermondsey, Peckham, Camberwell or Dulwich rather than the other way round.

We will be honest about how we work. Protocol Healthcare Services is based in the South of England with national reach, so we do not run a shopfront in the borough. What we run is a coordinated visiting service staffed by vetted, trained Care Professionals. Everyone we introduce has completed enhanced DBS and right-to-work checks, references and training, and we send the same familiar faces wherever we can, so the person opening the door in Walworth or Nunhead is someone your relative already knows and trusts.

What our visiting care in Southwark covers

• ✓ Visits from 30 minutes to several hours
• ✓ Help getting up, washing, dressing and personal care
• ✓ Medication prompts and reminders
• ✓ Meal preparation and help with eating and drinking
• ✓ Light housekeeping, laundry and shopping
• ✓ Drop-in and check-in visits for peace of mind
• ✓ Companionship, outings and help to appointments
• ✓ Morning, evening and multiple daily calls

Care that helps people stay independent at home

The aim of visiting care is not to take over, but to fill the gaps so someone can keep doing the things that matter to them. A short morning and evening call is often all it takes to keep a person safely in the home they love, still shopping at Borough Market, still catching the bus into Camberwell, still meeting friends in Dulwich Village. We work around existing routines, GP appointments and family visits, and we adjust the plan as needs change, adding a lunchtime call or a longer session without you having to start again from scratch.

For families who live away from Southwark, our check-in visits are a practical reassurance. A reliable daily call means someone is keeping an eye on a parent in Rotherhithe or Herne Hill, spotting the early signs that things are slipping, from a fridge that is not being used to medication that is being missed, and letting you know before a small worry becomes a crisis.

Local knowledge across Southwark

Southwark stretches from the riverside at Bankside and Borough down through the terraces of Peckham, Nunhead and Walworth to the greener corners of Dulwich and Herne Hill, and east to Surrey Quays and Rotherhithe. Traffic, parking and upper-floor flats near Elephant and Castle all shape how a visiting round is planned, and our schedulers take that into account so calls land at sensible, dependable times rather than in an unpredictable window.

Visiting care also plays an important part in recovery. Many of the people we support have just come home from King's College Hospital on Denmark Hill, run by King's College Hospital NHS Foundation Trust, or Guy's Hospital near London Bridge, run by Guy's and St Thomas' NHS Foundation Trust. A short package of daily calls can bridge those first weeks, helping with medication, meals and gentle mobility, and working alongside district nurses to reduce the risk of a return to hospital.

Funding and the cost of visiting care in Southwark

Visiting care is charged by the hour and priced on assessment, so you only pay for the support you actually need. Care at home in England is regulated by the Care Quality Commission (CQC). Adult social care in the borough is overseen by Southwark Council, which can arrange a free care needs assessment followed by a financial assessment; some people receive a personal budget or direct payment they can use towards care. Many of the families we work with self-fund. We are always happy to explain the options, and you can read more on our paying for care guide or browse our full range of services.

Areas of Southwark we cover for visiting care

We arrange hourly home and visiting care across the borough and the surrounding SE postcodes, including:

• Bermondsey
• Rotherhithe
• Peckham
• Camberwell
• Dulwich
• Nunhead
• Walworth
• Borough
• Bankside
• Surrey Quays
• Newington
• Herne Hill