Dementia & Specialist Care in Medway

Medway • Kent

Specialist dementia care at home in Medway

A diagnosis of dementia or Alzheimer's changes everything for a family, but it does not have to mean leaving the home a person knows and loves. For many people across the Medway Towns, staying at home is the kindest option: the familiar rooms, the same view from the window, the routines built over decades, all of which help anchor memory and reduce the confusion that a move can bring. Protocol Healthcare Services arranges specialist care at home for dementia, Parkinson's, palliative and other complex needs, and we bring the same standards to Chatham, Gillingham and Rochester as everywhere we work.

We are open about how we operate. Our offices are in the South of England, so we do not run a high-street branch in Medway. Instead we run a genuinely national service, coordinating vetted, background-checked Care Professionals wherever they are needed. Everyone we place has completed enhanced DBS and right-to-work checks, references and training before they start, and for specialist care we take extra care over matching, so families in Strood, Rainham and Walderslade get a Care Professional who understands the condition and the person.

Specialist needs we support at home in Medway

• ✓ Dementia and Alzheimer's care
• ✓ Parkinson's and stroke recovery support
• ✓ Palliative and end-of-life care at home
• ✓ Complex, nurse-led and continuing care needs
• ✓ Medication management and monitoring
• ✓ Routine, orientation and reassurance
• ✓ Support with eating, mobility and personal care
• ✓ Live-in or visiting delivery, as needs change

Why familiar surroundings matter with dementia

For someone living with dementia, memory and routine are closely tied to place. A person may not always recall the day of the week, but they know their own kitchen, the drawer where the tea is kept and the walk to the corner shop. Keeping that environment intact, whether it is a Victorian terrace near Rochester Castle or a bungalow out towards Wigmore, gives the mind fewer things to relearn and preserves the small independences that matter. Our Care Professionals work with the routine rather than against it, using gentle prompts, consistency and patience to reduce anxiety and keep good days good.

Consistency of carer is part of that. We aim to match a small, familiar team, or a single live-in Care Professional, so your relative is not constantly meeting new faces. As dementia progresses and closer supervision becomes necessary, families often move from visiting care to live-in care in Medway, and we manage that transition smoothly so trust and calm carry over.

Local knowledge across the Medway Towns

Medway is a unitary authority in north Kent built around five historic towns: Chatham, Gillingham, Rochester, Strood and Rainham, together home to more than a quarter of a million people. Many of the people we support have lived in the ME postcodes for decades, close to the shops, places of worship and green spaces that are woven into their memories, from Cuxton and Halling in the west to Lordswood and the Hoo Peninsula. That deep familiarity is exactly what makes staying at home so valuable for someone whose short-term memory is fading.

A hospital stay can be particularly disorienting for someone with dementia, so the return home matters enormously. We arrange hospital-to-home support after a discharge from Medway Maritime Hospital on Windmill Road in Gillingham, the main acute hospital for the area and run by Medway NHS Foundation Trust, helping re-establish routine, medication and orientation in the calm of familiar surroundings. Where care needs to be nurse-led, we can also arrange private nurses at home in Medway, working alongside GPs and community teams.

Funding and the cost of specialist care in Medway

Specialist care is priced on an individual assessment, because it depends on the level and type of support and whether it is delivered as visiting calls or live-in care. We give you a clear figure before anything begins. Many Medway families self-fund, but you may be entitled to help: Medway Council can carry out a free care needs assessment followed by a financial assessment, and where needs are primarily health-related, NHS Continuing Healthcare funding may apply. Care at home in England is regulated by the Care Quality Commission (CQC), so you can also check how local services are rated. Read more on our paying for care guide, or browse our full range on the services page.

Areas of Medway we cover for dementia and specialist care

We arrange specialist care at home across the Medway Towns and surrounding villages, including:

• Chatham
• Gillingham
• Rochester
• Strood
• Rainham
• Walderslade
• Wainscott
• Cuxton
• Halling
• Wigmore
• Lordswood
• Hoo