Home Care and Healthcare Staffing in Medway

Medway • Kent

Trusted care and staffing across the Medway Towns

Protocol Healthcare Services works with families and care providers right across Medway and the wider Kent area. For families we arrange home care that helps a loved one stay safe and independent at home, from a short daily visit through to full live-in support. For care providers we supply qualified nurses, carers and support workers, drawing on more than ten years of experience matching the right people to the right settings.

As an REC-affiliated healthcare staffing agency, our reach extends well beyond our home base in the South of England. We do not run a local office in Medway, but we coordinate care and place vetted professionals across the Medway Towns the same way we do everywhere we work, with enhanced DBS and right to work checks, references and training completed before anyone starts, and a consultant on hand around the clock.

Home care we arrange in Medway

• ✓ Live-in care for round the clock support
• ✓ Hourly visiting care from 30 minute calls
• ✓ Personal care, washing and dressing
• ✓ Medication support and prompting
• ✓ Dementia, Parkinson's and complex care
• ✓ Respite and emergency cover
• ✓ Private nursing at home
• ✓ Companionship and help getting out and about

Local knowledge across Medway

Medway is a unitary authority in north Kent built around five historic towns: Chatham, Gillingham, Rochester, Strood and Rainham, together home to more than a quarter of a million people. Care needs vary just as much across the area, from the riverside streets of Rochester and Strood to the busier centres of Chatham and Gillingham and the quieter neighbourhoods out towards Rainham, Wigmore and the Hoo Peninsula. We tailor support to the person and the place rather than offering a one size fits all service.

The area is rich in history, from Rochester Castle and its Norman keep beside the River Medway to the Historic Dockyard at Chatham, and many of the people we support have lived in the ME postcodes for decades. That local familiarity matters when someone wants to stay in the home and community they know, close to the shops, places of worship and green spaces that are part of daily life.

We regularly support people returning home after a stay at Medway Maritime Hospital on Windmill Road in Gillingham, the main acute hospital for the area, run by Medway NHS Foundation Trust. The first weeks back at home matter, so we help with medication routines, mobility and rehabilitation support and stay in close contact with families and community teams.

Adult social care in the Medway Towns is overseen by Medway Council, the unitary authority for the area. If you think a relative may qualify for help with funding, you can ask the council for a free care needs assessment, followed by a financial assessment. As care in England is regulated by the Care Quality Commission, you can also check how local services are rated. Many families we work with self-fund their care, and we are always happy to explain how the different routes work. You can read more on our paying for care guide.

Staffing for care providers in Medway

Care homes, supported living services, hospitals and community teams across Medway rely on dependable staffing, and that is where our staffing side comes in. This part of what we do is genuinely national, so we can respond in Medway whether you need one shift covered or an ongoing rota. We supply NMC-registered nurses and midwives, support workers, mental health professionals and learning disability specialists, from a single shift to a fully managed rota and permanent placements. Every professional is vetted to the same high standard, so you get reliable cover without the compliance headache.

Areas of Medway we cover

We work across the Medway Towns and the wider Kent area, including:

• Chatham
• Gillingham
• Rochester
• Strood
• Rainham
• Walderslade
• Wainscott
• Cuxton
• Halling
• Wigmore
• Lordswood
• Hoo