Home Care in Richmond

Richmond • South West London

Care at home for families across Richmond

Protocol Healthcare Services provides trusted home care in Richmond upon Thames for older people, adults with disabilities and anyone who needs a little more support to stay safe and independent at home. Our Care Professionals cover Greater London from our Edgware office, and know the riverside borough well, from Richmond Hill and Richmond Green down to the towpath at Richmond Riverside and out to Kew, Ham and Petersham.

Whether you are looking for a short daily visit to help a parent get up and dressed, or full-time live-in support after a hospital stay, we build the care around the person, not the other way round. Every Care Professional we place is vetted with enhanced DBS and right to work checks, references and training before they support you, and the same familiar faces return wherever possible so trust can grow.

Home care services we provide in Richmond

• ✓ Live-in care for round the clock support
• ✓ Hourly visiting care from 30 minute calls
• ✓ Personal care, washing and dressing
• ✓ Medication support and prompting
• ✓ Dementia, Parkinson's and complex care
• ✓ Respite and emergency cover
• ✓ Private nursing at home
• ✓ Companionship and help getting out and about

Local knowledge that makes a difference in Richmond

Richmond upon Thames is one of the greenest and most riverside of the London boroughs, wrapped around the Thames and the vast, deer-filled expanse of Richmond Park. Many of the people we support have lived here for decades and want to stay close to familiar places, whether that is a slow morning stroll along Richmond Green, a bench with the famous view from Richmond Hill that inspired Turner, a visit to the glasshouses at Kew Gardens, or a coffee on George Street before the shops get busy. Our care is designed to keep those routines going, not replace them.

We regularly support people coming home from Kingston Hospital, run by Kingston and Richmond NHS Foundation Trust, as well as West Middlesex University Hospital in Isleworth, which is part of Chelsea and Westminster Hospital NHS Foundation Trust and serves the western side of the borough. Getting the first few weeks at home right matters, so we help with medication routines, mobility and rehabilitation support, and we keep in close contact with families, GPs and district nurses to spot any problems early.

Adult social care in the borough is overseen by the London Borough of Richmond upon Thames. If you think a relative may qualify for help with funding, you can ask the council for a free care needs assessment, followed by a financial assessment. Many of the families we work with self-fund their care, and we are always happy to explain how the different funding routes work so you can make a confident decision. You can read more on our paying for care guide.

Areas of Richmond we cover

We arrange home care across the whole borough and the surrounding TW postcodes, including:

• Richmond Hill
• Richmond Riverside
• Kew
• Ham
• Petersham
• North Sheen
• East Sheen
• St Margarets
• Richmond Green
• Mortlake