Home Care and Healthcare Staffing in Newtownards

Newtownards • County Down

Trusted care and staffing across Newtownards

Protocol Healthcare Services works with families and care providers across Newtownards and the wider Ards Peninsula. For families we arrange home care that helps a loved one stay safe and independent in their own home, from a short daily visit through to full live-in support. For care providers we supply qualified nurses, carers and support workers, drawing on more than ten years of experience matching the right people to the right settings.

We are honest about how we work here. Our base is in the South of England, so we do not run a local office in Newtownards. What we do run is a genuinely national healthcare staffing operation and a carefully coordinated home care service, delivered the same way wherever we work, with enhanced access checks and right to work checks, references and training completed before anyone starts, and a consultant on hand around the clock.

Home care we arrange in Newtownards

• ✓ Live-in care for round the clock support
• ✓ Hourly visiting care from 30 minute calls
• ✓ Personal care, washing and dressing
• ✓ Medication support and prompting
• ✓ Dementia, Parkinson's and complex care
• ✓ Respite and emergency cover
• ✓ Private nursing at home
• ✓ Companionship and help getting out and about

Local knowledge across Newtownards

Newtownards sits at the northern tip of Strangford Lough, about nine miles east of Belfast, in the Ards and North Down borough. It is a busy market town with Scrabo Tower looking down from Scrabo Hill, the historic Movilla Abbey to the east and Mount Stewart and the Somme Heritage Centre a short drive out along the peninsula. Homes range from the terraces near Conway Square and the town centre to estates such as Movilla, West Winds, Bowtown, Glen and Scrabo, and out to quieter spots at Whitespots, Greenwell and Conlig. Care needs differ from street to street, so we tailor support to the person and the place rather than offering a one size fits all service. Most local addresses fall within the BT23 and BT22 postcode areas.

We regularly support people coming home after a stay at Ards Community Hospital on Church Street in the town, or after acute treatment at the Ulster Hospital in Dundonald on the Upper Newtownards Road. Both are run by the South Eastern Health and Social Care Trust, which provides integrated health and social care right across the peninsula. The first weeks back at home matter, so we help with medication routines, mobility and rehabilitation support and stay in close contact with families and community teams.

In Northern Ireland health and social care are joined up rather than split between the health service and a council, which is different from the system in England. Adult social care in Newtownards is arranged by the South Eastern Health and Social Care Trust, and home care providers here are regulated by the RQIA, the Regulation and Quality Improvement Authority. If you think a relative may qualify for help with funding, you can ask the Trust for a care needs assessment, which is usually followed by a financial assessment. Many families we work with also fund their own care privately, and we are always happy to explain how the different routes work and what each involves. You can read more on our paying for care guide.

Getting to appointments and staying connected to the community matter just as much as care at home. Our Care Professionals can help with the everyday things that keep life in Newtownards feeling normal, from a walk around Conway Square and the Saturday market to a trip up to Scrabo Country Park, a visit to Ards Blair Mayne Wellbeing and Leisure Complex or simply getting to the shops on Regent Street and Frances Street. For people living out along the Ards Peninsula towards Greyabbey, Kircubbin and Portaferry, we plan visits around the longer distances so support stays reliable whatever the weather off Strangford Lough.

Staffing for care providers in Newtownards

Care homes, supported living services and community teams across Newtownards and the Ards Peninsula rely on dependable staffing, and that is where our staffing side comes in. Because our reach is national, distance from our base is never a barrier to filling a rota here. We supply NMC-registered nurses and midwives, support workers, mental health professionals and learning disability specialists, from a single shift to a fully managed rota and permanent placements. Every professional is vetted to the same high standard, so you get reliable cover without the compliance headache. You can see the full picture of what we offer on our staffing services page.

We know rotas in Newtownards can change at short notice, whether it is covering sickness on a night shift at a nursing home, filling a run of bank shifts over a busy weekend or finding a permanent nurse to settle a team. Because our consultants work across the whole of the United Kingdom, we can draw on a wider pool than a single local agency and still keep the same named point of contact for your service. We take time to understand the setting, the clients and the culture before we send anyone, so the people who arrive fit in quickly and families and colleagues feel confident in them.

Areas of Newtownards we cover

We arrange home care and supply care staff across the town and the wider peninsula, including:

• Town Centre
• Movilla
• West Winds
• Scrabo
• Bowtown
• Glen
• Whitespots
• Greenwell
• Conlig
• Gregstown
• Loughview
• Bradshaw's Brae