Home Care and Healthcare Staffing in St Helens

St Helens • Merseyside

Trusted care and staffing across St Helens

Protocol Healthcare Services works with families and care providers right across St Helens and the wider Merseyside area. For families we arrange home care that helps a loved one stay safe and independent at home, from a short daily visit through to full live-in support. For care providers we supply qualified nurses, carers and support workers, drawing on more than ten years of experience matching the right people to the right settings.

We are honest about where we are based. Our offices sit in the South of England, in Edgware and Bournemouth, so we do not run a branch on Church Street or anywhere else in the borough. What we do run is a genuinely national service. As an REC-affiliated healthcare staffing agency, we coordinate care and place vetted professionals in St Helens the same way we do everywhere we work, with enhanced DBS and right to work checks, references and training completed before anyone starts, and a consultant on hand around the clock.

Home care we arrange in St Helens

• ✓ Live-in care for round the clock support
• ✓ Hourly visiting care from 30 minute calls
• ✓ Personal care, washing and dressing
• ✓ Medication support and prompting
• ✓ Dementia, Parkinson's and complex care
• ✓ Respite and emergency cover
• ✓ Private nursing at home
• ✓ Companionship and help getting out and about

Local knowledge across St Helens

St Helens is a borough of around 180,000 people in the heart of Merseyside, built on the glassmaking industry that Pilkington started here in 1826. The town centre gives way quickly to distinct communities, from Thatto Heath, Parr, Sutton and Eccleston close to the centre, out to Rainhill, Whiston, Haydock, Billinge, Rainford and Newton-le-Willows with its Earlestown district. Most of the borough falls under the WA9, WA10 and WA11 postcodes, with Newton-le-Willows and Earlestown in WA12 and Whiston and Rainhill reaching into L35. Care needs vary just as much across these areas, from terraced streets near the old collieries to the greener villages on the edge of the borough, so we tailor support to the person and the place rather than offering a one size fits all service.

Anyone who has driven the M62 past St Helens will know the Dream sculpture, the twenty metre white head by Jaume Plensa that stands on the former Sutton Manor Colliery and can be seen for miles. It is a fitting symbol for a town that has always looked forward, and it sits close to many of the households we help support at home. When a family is arranging care here, we take the time to understand the local geography, so a Care Professional is matched to somewhere they can reach reliably day after day.

We regularly support people returning home after a stay in hospital. The main acute site for the area is Whiston Hospital on Warrington Road, while St Helens Hospital on Marshalls Cross Road provides planned and community services, both run by Mersey and West Lancashire Teaching Hospitals NHS Trust. The first weeks back at home matter, so we help with medication routines, mobility and rehabilitation support and stay in close contact with families and community teams to keep a discharge on track and reduce the risk of readmission.

Adult social care in the borough is overseen by St Helens Borough Council. If you think a relative may qualify for help with funding, you can ask the council for a free care needs assessment, followed by a financial assessment. Many families we work with self-fund their care, and we are always happy to explain how the different routes work. You can read more on our paying for care guide.

Staffing for care providers in St Helens

Care homes, supported living services, hospitals and community teams across St Helens rely on dependable staffing, and that is where our staffing side comes in. We supply NMC-registered nurses and midwives, support workers, mental health professionals and learning disability specialists, from a single shift to a fully managed rota and permanent placements. Our reach is national, so a base in the South is no barrier to reliable cover in Merseyside. Every professional is vetted to the same high standard, so you get dependable staffing without the compliance headache. Explore our full range of staffing services to see how we can help.

Areas of St Helens we cover

We arrange home care and supply care staff across the borough and the wider Merseyside area, including:

• Thatto Heath
• Parr
• Sutton
• Eccleston
• Rainhill
• Whiston
• Haydock
• Billinge
• Rainford
• Newton-le-Willows
• Earlestown
• Windle