Home Care and Healthcare Staffing in Norwich

Norwich • Norfolk

Trusted care and staffing across Norwich

Protocol Healthcare Services works with families and care providers right across Norwich and the wider Norfolk area. For families we arrange home care that helps a loved one stay safe and independent at home, from a short daily visit through to full live-in support. For care providers we supply qualified nurses, carers and support workers, drawing on more than ten years of experience matching the right people to the right settings.

As an REC-affiliated healthcare staffing agency, our reach extends well beyond our home base in the South of England. We do not run a branch office in Norwich, but we coordinate care and place vetted professionals here the same way we do everywhere we work, with enhanced DBS and right to work checks, references and training completed before anyone starts, and a consultant on hand around the clock.

Home care we arrange in Norwich

• ✓ Live-in care for round the clock support
• ✓ Hourly visiting care from 30 minute calls
• ✓ Personal care, washing and dressing
• ✓ Medication support and prompting
• ✓ Dementia, Parkinson's and complex care
• ✓ Respite and emergency cover
• ✓ Private nursing at home
• ✓ Companionship and help getting out and about

Local knowledge across Norwich

Norwich is the county city of Norfolk and one of the most complete medieval cities in the country, with landmarks such as Norwich Cathedral, the Norman keep of Norwich Castle and the cobbled lane of Elm Hill drawing visitors year round. Its neighbourhoods are just as varied, from Thorpe Hamlet and Heartsease to the east, through Eaton and Lakenham to the south, out to Hellesdon, Old Catton and Sprowston to the north and Costessey and Bowthorpe to the west. Care needs differ from one part of the city to the next, from the busy terraced streets near the centre to the quieter suburbs and the villages of Thorpe St Andrew and Taverham, and we tailor support to the person and the place rather than offering a one size fits all service.

We regularly support people returning home after a stay at the Norfolk and Norwich University Hospital on Colney Lane, part of the Norfolk and Norwich University Hospitals NHS Foundation Trust and one of the largest hospitals in the country by inpatient capacity. The first weeks back at home matter, so we help with medication routines, mobility and rehabilitation support and stay in close contact with families and community teams.

Adult social care in Norwich is overseen by Norfolk County Council from County Hall on Martineau Road, while Norwich City Council looks after city services such as housing. If you think a relative may qualify for help with funding, you can ask the county council for a free care needs assessment, followed by a financial assessment. Many families we work with self-fund their care, and we are always happy to explain how the different routes work. You can read more on our paying for care guide.

Staffing for care providers in Norwich

Care homes, supported living services, hospitals and community teams across Norwich rely on dependable staffing, and that is where our staffing side comes in. Our reach here is genuinely national, so distance from our southern base is no barrier. We supply NMC-registered nurses and midwives, support workers, mental health professionals and learning disability specialists, from a single shift to a fully managed rota and permanent placements. Every professional is vetted to the same high standard, so you get reliable cover without the compliance headache.

Areas of Norwich we cover

We arrange home care and supply care staff across the city and the wider Norfolk area, covering postcodes from NR1 through to NR8, including:

• Thorpe Hamlet
• Eaton
• Lakenham
• Heartsease
• Hellesdon
• Old Catton
• Sprowston
• Thorpe St Andrew
• Costessey
• Bowthorpe
• Earlham
• Taverham