Home Care and Healthcare Staffing in Newcastle upon Tyne

Newcastle upon Tyne • Tyne and Wear

Trusted care and staffing across Newcastle upon Tyne

Protocol Healthcare Services works with families and care providers across Newcastle upon Tyne and the wider Tyne and Wear area. For families we arrange home care that helps a loved one stay safe and independent at home, from a short daily visit through to full live-in support. For care providers we supply qualified nurses, carers and support workers, drawing on more than ten years of experience matching the right people to the right settings.

We should be clear from the outset that our own offices are in the South of England, in Edgware and Bournemouth, and we do not run a branch in Newcastle. What we do have is a genuinely national healthcare staffing operation and a coordinated approach to arranging home care. As an REC-affiliated agency we place vetted professionals in the North East the same way we do everywhere we work, with enhanced DBS and right to work checks, references and training completed before anyone starts, and a consultant on hand around the clock.

Home care we arrange in Newcastle upon Tyne

• ✓ Live-in care for round the clock support
• ✓ Hourly visiting care from 30 minute calls
• ✓ Personal care, washing and dressing
• ✓ Medication support and prompting
• ✓ Dementia, Parkinson's and complex care
• ✓ Respite and emergency cover
• ✓ Private nursing at home
• ✓ Companionship and help getting out and about

Local knowledge across Newcastle upon Tyne

Newcastle upon Tyne is the largest city in the North East, sitting on the north bank of the Tyne with the Tyne Bridge and Grey's Monument among its best known landmarks. The city is made up of very different communities, from the student streets and villas of Jesmond and the leafy suburbs of Gosforth to the terraces of Heaton and Byker and the west end neighbourhoods of Fenham, Benwell and Elswick. Care needs vary just as much across these areas, and we tailor support to the person and the place rather than offering a one size fits all service.

We regularly help people returning home after a stay at the Royal Victoria Infirmary near Leazes Park in the city centre, or the Freeman Hospital at High Heaton, both part of The Newcastle upon Tyne Hospitals NHS Foundation Trust. The first weeks back home matter, so we help with medication routines, mobility and rehabilitation support and stay in close contact with families and community teams. Most of the homes we support fall within the NE1 to NE7 and NE15 postcode areas, though we can arrange care right across Tyneside.

Adult social care in the city is overseen by Newcastle City Council. If you think a relative may qualify for help with funding, you can ask the council for a free care needs assessment, followed by a financial assessment. Many families we work with self-fund their care, and we are always happy to explain how the different routes work. You can read more on our paying for care guide.

Staffing for care providers in Newcastle upon Tyne

Care homes, supported living services, hospitals and community teams across Newcastle rely on dependable staffing, and this is where our staffing side comes in. Our staffing reach is national, so being based in the South is no barrier to supplying the North East. We provide NMC-registered nurses and midwives, support workers, mental health professionals and learning disability specialists, from a single shift to a fully managed rota and permanent placements. Every professional is vetted to the same high standard, so you get reliable cover without the compliance headache.

Areas of Newcastle upon Tyne we cover

We arrange home care and supply care staff across the city and the wider Tyne and Wear area, including:

• Jesmond
• Gosforth
• Heaton
• Byker
• Fenham
• Benwell
• Elswick
• Walker
• Kenton
• Denton
• Sandyford
• Kingston Park